Health & Safety.
Clean where parents actually look.
Before a family reads the policy details, these are the practical signals they care about first: shoes stored neatly, washrooms kept bright, and a parent area that feels calm enough to sit in.
Your child's safety and comfort come first at UFOREA. We've built our daily routines around keeping the playground clean, gentle and well looked after, so families can relax and enjoy their visit. Here's how we care for the space and everyone in it.
Cleaning & hygiene
We clean throughout the day, every day, so the playground stays fresh from open to close.
- Floors are vacuumed and toys are wiped down daily.
- Makeover tools are sanitised and dress-up costumes are steamed.
- Toilets are cleaned several times a day.
- Once a week we carry out a full deep-clean, and the dress-up wardrobe is rotated.
To help keep everything clean, we ask everyone to sanitise their hands before entering the playground. Sanitiser stations are available for you to use during your visit.
Socks for everyone
Socks are required for all guests inside the play areas, and we recommend grip socks for children to help little feet stay steady. This keeps the play surfaces clean and gives children a better, safer grip.
Supervision
Play is always safest with a grown-up nearby.
- At least one adult must accompany each child, and we ask that you supervise your children at all times.
- For everyone's peace of mind, children must not leave UFOREA without an accompanying adult.
Equipment safety
Our equipment is designed to be used in specific ways, and following a few simple limits keeps play fun and injury-free.
- Net climbing and the Swing Ball and trampoline are limited to users weighing less than 100 kg.
- Slides are for sliding down only — please don't climb up from the bottom.
For the full set of area-by-area guidelines, please see our Terms of Visit, which includes the Rules by Area for each zone.
First aid & incidents
We keep a first-aid kit on site and our team is trained to help. If anything happens during your visit, or you notice something that needs attention, please tell a member of staff straight away so we can respond quickly.
If someone is unwell
To protect other families, if a guest is unwell we may ask them to leave. If a child has head lice (kutu), we're unable to carry out the makeover activity and may also ask them to leave. We appreciate your understanding — these steps help keep everyone healthy and comfortable.
Facilities
Everything you need for a comfortable visit is close at hand:
- Washrooms with diaper-changing stations in both washrooms.
- Lockers for your belongings.
- A first-aid kit and hand-sanitiser stations on site.
If there's anything we can do to make your family's visit safer or more comfortable, please don't hesitate to ask our team — we're always happy to help.