Home Sales Policy
Legal · UFOREA Penang

Sales Policy.

Last updated: 15 July 2026 Applies to: Tickets, parties & event bookings Currency: MYR

This Sales Policy explains how ticket, membership, promotion and birthday party bookings work at UFOREA Penang. All prices are in Malaysian Ringgit (MYR), and payments are handled securely through iPay88. This policy operates alongside our Terms of Visit and Privacy Policy, and alongside the specific terms attached to any promotion or event you book.

1. Standard tickets

Standard tickets purchased via uforea.net are subject to the following terms.

1.1 No refunds

All ticket purchases are final and non-refundable.

1.2 Rescheduling

Tickets may be rescheduled once, free of charge, if requested via email or WhatsApp at least 24 hours before the booked visit date and time. The new date must be within three (3) months of the original booking and is subject to availability. Requests made within 24 hours of the booked visit will not be accepted.

1.3 Non-transferable

Tickets may not be exchanged, resold or transferred. Each ticket is valid for one person only.

1.4 Day pass only

Each ticket is valid only for the booked visit date and grants admission for that day only. Unused admission cannot be carried forward unless the ticket is successfully rescheduled under section 1.2 above.

1.5 Used tickets

Once admission has been verified, a wristband issued and the guest has entered, the ticket is deemed used and cannot be rescheduled or reused.

2. Promotions and event-specific terms

From time to time we run promotions, special events and themed workshops (for example our Easter Egg Painting Workshop or Mother's Day programme). Each may have its own terms — such as a non-refundable deposit, a fixed date, or session-specific seating.

Where a promotion's terms differ from this Sales Policy, the promotion's terms apply for that booking. These are stated clearly on the promotion's page and in your booking confirmation email. If a promotion's terms do not address a particular scenario (for example, a force-majeure closure), this Sales Policy fills the gap.

3. VIP Membership

  • To become a VIP Member, top up a certain amount onto the membership card in line with the membership criteria.
  • The card credit is usable for entrance tickets, merchandise, event tickets and food & beverage.
  • The card credit balance is non-transferable and may be revoked by UFOREA at any time without notice.
  • Once the prepaid credit is fully used, simply top up again per the original package amount to keep the benefits.
  • VIP Membership is permanent, with no changes to its terms.
  • If a card is lost, please inform UFOREA so we can terminate it. The balance transfers to a new card on request, after verification of your details.
  • UFOREA is not responsible for any unauthorised use of the card.
  • A replacement fee of RM50 applies for lost cards.

4. Birthday party deposits

Birthday parties involve themed décor, dedicated hosts, a custom cake, catering and a private room. To secure your date, we require a deposit at the time of booking.

4.1 Deposit is non-refundable

The deposit is non-refundable. It covers the supplier commitments we make on your behalf once the booking is locked in — cake, catering and décor.

4.2 Free reschedule up to 7 days before

You may reschedule the party to another date within three (3) months, free of charge, provided you give us at least seven (7) days' notice before the original date. The deposit transfers in full to the new date.

4.3 Final balance and headcount

The final balance and final guest count must be confirmed at least 5 working days before the party. Increases after this point may not be possible to accommodate. Reductions do not change the final balance once supplier orders have been placed.

5. No-show policy

A "no-show" is a booking where the visitor does not attend and did not contact us to cancel or reschedule beforehand.

  • Standard ticket no-shows — the ticket is forfeit and no refund is due. As a goodwill gesture, if you contact us within 48 hours after the missed date we will usually offer a one-time free reschedule. This is at our discretion and may be withheld for repeat no-shows.
  • Birthday party no-shows — the deposit and any final balance already paid are forfeit. No reschedule is offered.
  • Promotion / event no-shows — as per the promotion's specific terms.

6. Medical emergencies

If you, or the child in your booking, cannot attend due to a medical emergency or sudden illness, please contact us as soon as you can. With a supporting medical certificate or doctor's note, we will normally:

  • Offer a free reschedule for standard tickets, even inside the 24-hour window;
  • Offer a free reschedule for birthday parties, even inside the 7-day party rule.

This is exercised at our reasonable discretion. We do not require detailed medical information — a certificate confirming inability to attend is sufficient.

7. Contact us

For any question about a booking, reschedule or membership, please get in touch — the team is happy to help.